Terms & Conditions Fortune11 – A Complete Guide for Malaysian Players

By accessing, registering for, or using any part of the Fortune11 platform — including the website, mobile app, or any services provided — you hereby confirm that you have read, understood, and agree to be fully and unconditionally bound by these Terms & Conditions.

If you do not agree with any part of this document, you are required to stop using the Fortune11 platform immediately. Continued use of the platform after a new version of these Terms & Conditions has been published will be considered automatic acceptance of all changes made.

Fortune11 reserves the right to amend, add to, or remove any part of these Terms & Conditions at any time. Material changes will be communicated to registered users via an in-platform notice or email at least 7 days before taking effect, except where changes are required immediately by applicable legislation.

To register and use Fortune11's services, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your account:

• Be at least 18 years old at the time of registration. Fortune11 does not permit any individual under the legal age to register or play, without exception.
• Must be a private individual — registration on behalf of a company, organisation, or other legal entity is not permitted for a personal gambling account.
• Not appearing on any gambling exclusion list imposed by any relevant authority.
• Register only one (1) account. Holding multiple accounts under the same name or by the same individual is prohibited and may result in the closure of all associated accounts.
• Providing accurate, complete, and up-to-date personal information during registration, including your full name, date of birth, phone number, and active email address.

Fortune11 reserves the right to request identity verification documents (such as a Malaysian identity card, passport, or valid travel document) at any time to ensure the accuracy of the information provided. Failure to submit the requested documents within the stipulated timeframe may result in temporary account suspension or closure.

Your Fortune11 account is personal and may not be transferred to any other party. You are fully responsible for all activity that takes place in your account, including bets, deposits, and withdrawals made using your login credentials.

To protect your account, Fortune11 recommends that you:

• Using a strong, unique password that is not used for any other online service.
• Enabling two-factor authentication (2FA), available free of charge on all Fortune11 accounts.
• Not sharing login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Report to the Fortune11 support team immediately if you suspect any unauthorised access to your account.

Fortune11 shall not be held liable for any loss or damage arising from unauthorised access to your account resulting from the user's own negligence in safeguarding their login credentials. However, Fortune11 will extend full cooperation in the investigation of any reported fraud cases.

Fortune11 accepts deposits through the following Malaysian payment methods only. All payment methods listed below are legitimate and safe to use:

• Touch 'n Go eWallet – Minimum deposit RM 20, maximum RM 5,000 per transaction.
• DuitNow – Minimum deposit RM 20, maximum RM 10,000 per transaction.
• GrabPay – Minimum deposit RM 20, maximum RM 3,000 per transaction.
• Boost eWallet – Minimum deposit RM 20, maximum RM 2,000 per transaction.
• ShopeePay – Minimum deposit RM 20, maximum RM 2,000 per transaction.
• FPX (Maybank2u / CIMB Clicks) – Minimum deposit RM 30, maximum RM 30,000 per transaction.

All deposits must be made from a payment method registered in your name only. Fortune11 does not accept deposits from third parties, joint accounts, or accounts bearing a name different from the Fortune11 account holder.

Fortune11 reserves the right to decline or reverse any deposit suspected of being connected to fraudulent activity, money laundering, or a breach of any term in this document. In such cases, Fortune11 will issue a written notice to the user concerned.

Fortune11 processes all valid withdrawal requests within 15 minutes to two hours, depending on the chosen withdrawal method. Fortune11 does not charge any withdrawal fees. However, your payment provider or financial institution may apply their own charges, which are beyond Fortune11's control.

All of the following conditions must be met before a withdrawal request can be processed:

• Identity verification (KYC) has been successfully completed for the account in question.
• All wagering requirements associated with any bonus or promotion received have been fulfilled in full.
• Withdrawals must be made to the same payment method used for your most recent deposit, unless expressly permitted otherwise by the Fortune11 team.
• The minimum withdrawal amount is RM 50 for all payment methods.
• The maximum daily withdrawal is RM 50,000 for standard accounts and RM 200,000 for Diamond VIP accounts.

Fortune11 reserves the right to request additional supporting documents before processing withdrawals that exceed certain limits, or in situations where specific risk indicators trigger a security review. This additional review process is typically completed within one to three business days.

All bonuses and promotions offered by Fortune11 are subject to specific wagering requirements as stated in the respective promotional terms. Players are advised to read the specific terms of each promotion before accepting it. The general terms applicable to all Fortune11 promotions are as follows:

• Each promotion may only be claimed once per user, per household, per IP address, and per device, unless otherwise stated.
• Received bonuses cannot be transferred between accounts.
• Fortune11 reserves the right to void any bonus or winnings obtained through promotion abuse, multiple account usage, or any method deemed dishonest.
• The wagering requirement for the welcome bonus is 10x the bonus amount received, unless stated otherwise in the applicable promotion's terms.
• Bonus balances must be used within 30 days of the credit date, after which they will expire automatically.

Fortune11's Sports Betting section offers more than 10,000 markets every week, covering the Malaysia Super League, EPL, Champions League, badminton, e-sports, and much more. The following general rules apply to all Sports Betting activity on the Fortune11 platform:

• Once a bet has been confirmed, it cannot be cancelled or amended by the user, except in specific cases where Fortune11 offers a cash out feature.
• In the event of a technical error or an obvious odds misquote, Fortune11 reserves the right to void the affected bets and return the stake to the user's account balance.
• Bets placed on postponed or cancelled matches will be fully refunded to the account balance, except for bets placed on outcomes that occurred prior to the suspension.
• In-play betting (live betting during a match) is valid only when confirmed by the Fortune11 system while the relevant betting window is active. Bets accepted after the relevant outcome has occurred will be voided.
• Fortune11 reserves the right to limit bet sizes on specific markets or for specific users based on internal risk assessment, without being required to provide detailed justification.

In the event a match ends abnormally (for example, abandoned at the 70th minute and not resumed), Fortune11 will apply the official sport rules issued by the relevant governing body to determine the outcome of affected bets.

All casino and Live Casino games on Fortune11 use independently audited RNG (Random Number Generator) technology or trained professional dealers to ensure fairness. The following general rules apply to all Fortune11 casino games:

• Casino game results are final and cannot be disputed based on personal perceptions of luck or game patterns.
• The use of automated software, bots, or any external assistance system to make betting decisions on any Fortune11 game is strictly prohibited.
• For P2P poker games (Player vs. Player), Fortune11 charges a competitive rake from each pot played. The current rake rate is available under the Platform Information section of Fortune11.
• Collusion between players in poker or other live games is a serious violation that may result in immediate account closure and forfeiture of all funds.

To protect the integrity of the platform and the interests of all users who play fairly, Fortune11 strictly prohibits the following conduct in all its forms:

• Multiple account registration — registering more than one account to exploit promotions or circumvent imposed limits.
• Bonus Abuse — using betting strategies specifically designed to meet bonus wagering requirements without genuine risk (for example, placing opposing bets across two accounts).
• Money Laundering — using the Fortune11 platform to conceal or convert funds obtained through illegal means.
• Use of bots or automated software — any tool that automatically generates or suggests betting decisions without genuine human involvement.
• Collusion — colluding with other players to gain an unfair advantage in poker or any other game.
• Misrepresentation of information — providing false registration information or KYC documents.
• Deliberate technical interference — any attempt to exploit technical vulnerabilities within the Fortune11 platform.

Fortune11 operates an advanced 24/7 monitoring system to detect suspicious activity. Users suspected of committing any of the above violations will undergo an internal investigation, and their accounts may be suspended for the duration of that process.

Fortune11 users may close their account at any time by contacting the customer support team via live chat or email. Prior to closure, all account balances eligible for withdrawal will be paid out to the registered payment method within the stipulated timeframe.

Fortune11 reserves the right to suspend or terminate any account without prior notice in the following situations:

• The user is in breach of any part of these Terms & Conditions.
• There is a reasonable risk indicator of fraudulent activity or money laundering.
• The user has failed to provide the requested identity verification documents within the stipulated timeframe.
• A valid instruction has been received from a competent authority to freeze or close the account in question.
• Account inactive for more than 12 consecutive months (the balance will be sent to the registered payment method prior to closure).

In the event of account closure due to a Terms violation, Fortune11 reserves the right to withhold any balance associated with the violating activity while an investigation is underway. The outcome of the investigation is final.

Fortune11 provides this online platform on an "as-is" and "as-available" basis. While we make every effort to keep the platform running continuously and without interruption, Fortune11 does not guarantee that the service will always be uninterrupted, error-free, or fully secure against external threats beyond our control.

• Fortune11 is not liable for financial losses arising from service disruptions caused by third-party infrastructure failures, natural disasters, cyberattacks, or other extraordinary circumstances beyond our control.
• Fortune11 is not liable for any loss or damage arising from a user's decision to use the Fortune11 platform for gambling purposes — all betting decisions are the personal responsibility of the user.
• Fortune11's maximum total liability to any single user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

These Terms & Conditions are governed by the laws applicable in the jurisdiction where Fortune11 is licensed and registered. Any disputes arising from or related to the use of the Fortune11 platform will be resolved through the following procedure:

• First Stage — Internal Complaint: Users must first submit a written complaint to the Fortune11 support team. Fortune11 will investigate and provide a response within 5 business days.
• Second Level — Escalation: If a user is not satisfied with the outcome at the first level, the complaint may be escalated to Fortune11's Compliance Department, which will independently review the case within 10 business days.
• Third Level — Arbitration: If a dispute remains unresolved, both parties may agree to refer the matter to a mutually agreed independent arbitration body.

While a dispute resolution process is ongoing, Fortune11 reserves the right to temporarily suspend transactions related to the dispute. The final arbitration decision is binding on both parties.