Fortune11 takes every detail of the personal data you entrust to us seriously. This document explains exactly what information we collect, how it is used, who can access it, and what your rights are as a Fortune11 user under this policy.
The core principles that guide how Fortune11 handles every piece of personal information entrusted to us.
This document describes Fortune11's ("Platform", "we", "Company") privacy practices in relation to the collection, use, storage, and protection of personal information belonging to users ("you", "User") of the Fortune11 platform at fortune11.click.
Fortune11 is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. It applies to all personal information you provide to Fortune11 when registering, using the platform, or interacting with our support team.
This Policy covers all Fortune11 services, including Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), online casino, Live Casino, Virtual Sports, Poker, and all other features available under the fortune11.click domain. By continuing to use the Fortune11 platform after this policy's effective date, you are considered to have read and agreed to all terms stated herein.
Fortune11 only collects data that is genuinely necessary to provide a safe, legal, and quality service. Below are the categories of data we may collect and the original purpose for collecting each:
| Data Category | Sample Information | Reason Required |
|---|---|---|
| Identity Information | Full name, date of birth, Malaysian identity card number, identity document image | Identity verification (KYC), anti-money laundering compliance |
| Contact Information | Email address, Malaysian phone number, residential address | Account communications, customer support, important notices |
| Financial Information | Deposit records via TNG/DuitNow/GrabPay/FPX, withdrawal history, account balance | Transaction processing, financial auditing, legal compliance |
| Platform Activity Data | Betting history, games played, session logs, active hours | Service improvement, fraud detection, responsible gaming |
| Technical Data | IP address, device type, operating system, browser type, state-level location data | Account security, unauthorised access detection, platform optimisation |
| Communication Data | Customer support chat records, inquiry emails, feedback submitted | Complaint resolution, support quality improvement, dispute records |
Fortune11 does not collect sensitive data categories such as health information, religious beliefs, or political affiliations unless there is a specific legal requirement to do so. We also do not collect data from individuals under the age of 18 — please refer to Section 9 for more information.
Every use of personal data by Fortune11 has a legitimate and proportionate purpose. We do not use your data for purposes unrelated to the provision of Fortune11's services. The following are the primary purposes for which data is used:
Fortune11 does not sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. However, there are limited situations where Fortune11 must share data with certain parties in order to operate the platform lawfully and securely:
In all of the data-sharing scenarios above, Fortune11 ensures that only the minimum necessary data is shared, and all recipient parties are bound by confidentiality and data protection obligations that are equivalent to or stricter than those Fortune11 itself adheres to.
Fortune11 continually invests in information security infrastructure to keep your data protected at all times. The following are the security layers we have in place:
Fortune11 does not retain personal data for longer than is necessary for legitimate purposes. The following are Fortune11's key data retention guidelines:
Once the retention period expires, Fortune11 will securely delete or anonymise the relevant data using methods that ensure it cannot be recovered. Users do not need to take any action for this process — it happens automatically in accordance with Fortune11's internal data management schedule.
The Fortune11 platform uses cookies and similar tracking technologies to ensure the platform operates correctly and to enhance the user experience. Below are the types of cookies used and their purposes:
Fortune11 does not use cross-site tracking cookies that monitor your activity on websites outside the Fortune11 platform. You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect certain functions on the Fortune11 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Fortune11's Privacy Policy, you have the following rights regarding the personal data we hold about you:
To exercise any of the above rights, please contact the Fortune11 support team via 24/7 live chat on the platform or email support@fortune11.click. Include your full name, account number, and specific details of your request. Fortune11 may need to verify your identity before processing the request to ensure your data remains secure.
Fortune11 strictly prohibits use of the platform by individuals under the age of 18. This is not merely a contractual requirement — it is a moral and legal responsibility that Fortune11 takes very seriously.
Fortune11 does not knowingly collect, store, or process any personal data from individuals under the age of 18. Should Fortune11 discover that a minor's information has been collected without our knowledge, we will immediately take the following steps:
Fortune11 may update this Privacy Policy from time to time in response to changes in law, technology, or the way we operate the platform. Each new version will clearly state its effective date at the top of this document.
For material changes — that is, changes that significantly alter how your data is used or that affect your privacy rights — Fortune11 will:
For minor changes such as spelling corrections, language clarifications, or updates to contact information, Fortune11 may not issue individual notices but will update this document with the latest revision date.
If you have any questions, concerns, or requests regarding Fortune11's Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:
When you register with any online gambling platform, including Fortune11, you automatically share certain personal information. This is not optional — it is a legal and operational requirement. What matters is understanding what you are sharing, why it is needed, and how it is protected. That is the primary purpose of this Fortune11 Privacy Policy.
Most Malaysian players have two main concerns: whether their gambling records could become known to others, and whether their financial information is safe. On the first point, Fortune11 guarantees that your betting records and casino activity are confidential and will not be disclosed to any party — including family members, employers, or friends — without a valid court order. Fortune11 does not appear on bank statements under any suspicious name; all transactions are processed through your preferred payment method such as Touch 'n Go eWallet, DuitNow, or FPX with a generic description.
On the matter of financial information security, Fortune11 uses the same encryption technology as Malaysia's major banks. When you enter payment details for a deposit via GrabPay or Maybank2u, that data is transmitted in an encrypted format that cannot be read by any external party. Fortune11 also does not store your full credit or debit card details — payment processing is handled directly by the relevant payment providers, and Fortune11 only receives confirmation that the transaction was successful.
One thing players should understand is the KYC (Know Your Customer) process. When Fortune11 asks for a copy of your ID, it is not an attempt to create unnecessary hurdles — it is a mandatory legal requirement for every legitimately operating online gambling platform. Anti-money laundering (AML) laws worldwide require financial and gambling platforms to verify the identity of their users. Fortune11 stores all KYC documents with the highest security protections, accessible only to specially trained verification staff.
On the use of data for responsible gambling purposes — this is an area Fortune11 is proud of its approach. Fortune11's system automatically analyses gameplay patterns to identify early signs of problem gambling, such as sudden spikes in deposit amounts, unusually long gaming sessions, or self-exclusion patterns. When these signs are detected, Fortune11's responsible gambling team proactively reaches out to the player to offer support. This analysis is carried out using your data — but to protect you, not to exploit you.
On the topic of cookies — many users are unaware that cookies actually help protect their account security. Fortune11's session cookies allow the platform to detect unusual login attempts from unfamiliar locations or devices, and can alert you or require additional verification before granting access. Without cookies, these security features cannot function effectively.
Ultimately, what Fortune11 wants you to remember is that privacy is not just a lengthy document you agree to without reading. It is a real commitment between you and Fortune11. Fortune11 takes your trust seriously — and every system, process, and policy we have in place is a testament to that commitment to every Malaysian player who entrusts us with their personal information and money.
Six key rights you hold as a Fortune11 user under Malaysia's PDPA and our Privacy Policy.
Straightforward answers to the data protection questions most frequently asked by Malaysian players.
Fortune11's Privacy Policy should be read together with the other documents governing your use of our platform. For information on general terms of use, please refer to Terms & Conditions page. For information on responsible gambling tools and resources, please visit Responsible Gambling page. Any further enquiries can be submitted via the FAQ page us.